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The purpose of this Privacy Policy is to explain how we collect, use, and share information about you through the online interfaces we control, including, but not limited to, coeurdanfa.ma (the “Website”). Please read this Privacy Policy carefully to understand how your data is processed. If you do not understand any aspect of this Privacy Policy, please do not hesitate to contact us at contact@coeurdanfa.ma. Your use of our Website is also governed by our Terms and Conditions. CDV PROMOTION is the data controller for all personal data collected through the Website.
This Privacy Policy covers the information we collect from you through the Website. Some features of our Website may be used without requiring you to disclose Personal Data. However, Personal Data is required to access features related to the Services. To benefit from the Services, you may be required to submit, or we may collect, “Personal Data,” as defined by Law No. 09-08 on the protection of individuals with regard to the processing of personal data. Personal Data may include information such as your name, email address, telephone number, physical address, IP address, browser identifier, and other information.
You are responsible for ensuring that the Personal Data you submit to us is accurate. Inaccurate information may affect your ability to use the Website, the information you receive through the Website, and our ability to contact you. For example, your email address and telephone number must be kept up to date, as they are the primary means by which we communicate with you.
The use of your Personal Data is necessary to fulfill our obligations under any contract entered into or to be entered into with you, particularly to comply with the terms of use of our Website that you accept by browsing our website and/or to comply with our agreement to provide Services to you.
Our use of your Personal Data is necessary to comply with our legal obligations.
The use of your Personal Data is necessary to achieve the purposes for which it was collected, in accordance with our legitimate interests, including:
Contract management;
Accounting and customer account management;
Preparation of commercial statistics;
Conducting prospecting and promotional activities targeting customers, in compliance with Article 10 of Law No. 09-08 and other applicable laws and regulations;
Management of a loyalty program, excluding programs shared by several companies.
In certain cases, we may process your Personal Data for marketing purposes, subject to obtaining your prior consent, which you may withdraw at any time.
CDV PROMOTION collects and processes your personal data as part of its prospecting management activities.
To exercise your rights of access, rectification, and objection, you may contact the Sales Department by email at contact@coeurdanfa.ma, in accordance with the provisions of Law No. 09-08.
We collect the following information about users through the Website:
Identification data relating to individuals: title, last name, first name, address, telephone number, fax number, email addresses, and internal processing codes used to identify customers;
Transaction-related data, such as transaction numbers;
Data relating to the monitoring of customer relationships: requests for documentation, visit requests, amounts, sales sources (sales representative, representative, partner, affiliate), correspondence with customers and after-sales service, customer exchanges and comments, and the persons responsible for customer relationships;
Payment-related data: payment terms, discounts granted, receipts, outstanding balances, unpaid amounts, etc.;
Data relating to the selection of individuals for surveys, testing, and promotional activities;
Data relating to contributions made by individuals who post reviews of products, services, or content, including their usernames or pseudonyms.
For your convenience, we may provide links to websites operated by third parties that may be of interest to you or may be necessary for the provision of Services (“Third-Party Websites”).
We do not endorse and are not responsible for the privacy practices of these Third-Party Websites. If you choose to click on a link to any of these websites, you should review the privacy policy published there to understand how the third party collects and uses your personal data.
We retain your Personal Data for no longer than is necessary for the purposes for which it was collected and processed. The retention period for Personal Data depends on the purposes for which we collect and use it and/or the period required to comply with applicable laws.
We use industry-standard physical, technical, and administrative security measures to protect the confidentiality and security of your Personal Data. We will not share your Personal Data with third parties unless otherwise provided for or where such disclosure is necessary.
However, given the security risks associated with the internet, we cannot guarantee absolute security. Please note that email communications are generally not encrypted and should not be considered secure.
You have certain rights regarding your Personal Data. You may access your Personal Data and confirm that it is accurate and up to date, choose whether or not to receive information from us or certain of our partners, and request that we delete your Personal Data or provide you with a copy of it.
If you would like further information about your rights or wish to exercise any of them, you may contact us at contact@coeurdanfa.ma. In this regard, you have the right to request that we:
Give you access to all Personal Data we hold about you.
Prevent the processing of your Personal Data for direct marketing purposes.
Update any Personal Data that is outdated or inaccurate.
Delete all Personal Data we hold about you.
Restrict the way in which we process your Personal Data.
Provide your Personal Data to a third-party service provider; or
Provide you with a copy of all Personal Data we hold about you.
We endeavor to respond to every request as promptly as possible and to provide our response within the time limit prescribed by applicable law.
However, please bear in mind that when your Personal Data is deleted, residual information may remain in our databases and other records, which may or may not contain your Personal Data. Please also note that certain Personal Data may be exempt from such requests in certain circumstances, particularly where we are required to retain your Personal Data to comply with a legal obligation.
When you email us with a request, we may ask you to provide the information necessary to verify your identity.
For any inquiries or complaints relating to the Services, our Customer Service Department can be reached at +212 6 08 210 310, from Monday to Saturday, or by email at contact@coeurdanfa.ma.
These terms shall be governed by, interpreted, and applied in accordance with Moroccan law.
In the event of a dispute, the parties shall endeavor to resolve their disagreement amicably.
Subject to applicable mandatory legal provisions, any dispute relating to or arising from the validity, performance, interpretation, or formation of these terms shall be submitted to the exclusive jurisdiction of the court of first instance having jurisdiction over your domicile, place of residence, or the jurisdiction in which the event giving rise to the damage occurred.
Where you are a legal entity, jurisdiction shall lie with the Commercial Court of Casablanca.
